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Your competitors are already automating. Here's the data.
Retail and ecommerce teams using AI for customer service are resolving 40-60% more tickets without more staff, cutting cost-per-ticket by 30%+, and handling seasonal spikes 3x faster.
But here's what separates winners from everyone else: they started with the data, not the hype.
Gladly handles the predictable volume, FAQs, routing, returns, order status, while your team focuses on customers who need a human touch. The result? Better experiences. Lower costs. Real competitive advantage. Ready to see what's possible for your business?
Welcome to Edition 44
Black Friday is over, carts are cleared, and inboxes are finally quiet again. On the surface everything looked the same as every year, but something fundamental shifted. For the first time, AI actually influenced real buying decisions at scale. This edition breaks down that shift, looks at where social-AI shopping might go next, highlights five standout stores, and brings you a fresh round of tools, apps, and gadgets.